Terms and conditions

Pokeno Building Supplies

Standard Terms and Conditions of Use of this Website

These website terms and conditions are to be read in conjunction with our privacy policy, online policy, click and collect policy and returns policy.



This website and its contents are subject to copyright which is owned by Pokeno Building Supplies (“PBS”) or any third-party supplier(s). PBS does not grant the viewer any intellectual property rights within this website (and its content, interface, or applications). Any trademarks displayed within this site must not be used including third party trademarks. 

Image or text downloads for reproduction are not permitted.

Any personal information collected is covered by our privacy policy, refer to our policy within this site. PBS have the right to gather data in relation to this website via Cookies and you consent to us doing so (you can disable cookies manually via your web browser).


Governing Law

These conditions are governed by the laws of New Zealand.

PBS operates its own site and is located in Bollard Road, Tuakau.

If you wish to get in touch you can click here contact us


Acceptance of Terms

By accessing and engaging with this site you acknowledge that you have read and understood the terms and conditions of trading with PBS. Should you not agree with these terms we recommend that you exit this site immediately.


Contract and payment

Orders placed via this site will be accepted by PBS Limited and payment to PBS will be in New Zealand dollars. PBS will deliver goods only within New Zealand. All pricing displayed on this website will be including GST (15%). Any price changes are at the discretion of PBS and will be effective following next day publication on this website being effective immediately.


Offer and acceptance of order

By placing an order with PBS, you are making an offer to purchase goods from us. This occurs when you place an order via our website adding a product to the shopping cart and proceeding through to the checkout process, confirming delivery, submitting payment and receiving order finalisation receipt. PBS will take payment from you and (once that payment is received as defined in our online shopping terms and conditions) acknowledge acceptance of your order.


Product Availability and Pricing

Products may be added and deleted from the site from time to time and as such some products may not be available. PBS does not accept liability for any loss arising and every effort will be made to keep products up to date and accurate. Prices printed on this website and terms and conditions of any kind relating to products displayed on this site may not be accurate or may be incomplete and therefore, under no circumstances constitutes an offer or undertaking by PBS.


Risk and Delivery

Goods are at our risk until delivered to the purchaser. Delivery is as defined as leaving the Product(s) at your doorstep or at the ground level of the delivery premises. Delivery does not include installation or moving of products inside your premises.  

PBS may choose to deliver goods in multiple deliveries for supply or other reasons. If this should be the case the purchaser will not incur additional freight charges.

Timeframes stated for delivery are an estimated only. Other than any liability that cannot be excluded by law, PBS is not liable for any delay in delivery.


Cancellation and Product Returns

The purchaser may cancel an order at any time. PBS retains the right to cancel any orders placed or accepted.

You may cancel goods that have left the PBS warehouse and are in transit, but have not reached your address, however credits of purchases (whether by credit card or any other accepted payment method) will only be given a credit for a sum equal to the cost of the product, but excluding handling and delivery costs, once the goods have been returned and received by PBS.

PBS in its absolute discretion may allow the customer to return a new Good that remains in the re-saleable condition and PBS reserves the right to charge a return fee of up to 10% of the sale price of the goods. Any damaged goods or goods that are deemed not re-saleable by PBS will not be accepted. All freight costs on goods returned to PBS will be covered by the purchaser.



Any product warranties will be passed on with products sold. Warranties will not be honoured where the product has been:

  • Used outside of recommended use.
  • Where monies are owing on the product.
  • The item is damaged by attempts to repair.
  • Product is outside of warranty period.


Review of Terms

PBS reserves the right to review and/or amend these Terms and Conditions at any time and without consultation. Any changes will take affect on orders placed the date following the published revised Terms and Conditions appearing on the PBS website.

Disclaimer: Limitation of Liability and Indemnity

To the extent permitted by law, PBS exclude all liability to the purchaser or any person for their or others individual loss or damage of any kind related in any way to this website. This is including but not limited to, loss or damage you may suffer as a result of:

  • Errors, mistakes or inaccuracies on this website
  • You acting or failing to act on any information contained on or referred to on the website or any third party or linked website
  • Any unauthorised access to or use of any website server directly or indirectly linked to this site
  • Any interruption of cessation of transmission to or from the website